If you are looking for the phone number for Coinbase support, here is the simple answer: Coinbase does not provide a publicly advertised, toll-free customer service number for general support like traditional banks do. Instead, Coinbase offers phone support via scheduled callbacks that you request through the Coinbase app or website. There is also a limited automated phone system for urgent security issues. Rather than a “call anytime” number, Coinbase uses a system where:
- Log in to the Coinbase app or website.
- Go to Help / Support and submit a request.
- Choose your issue category—especially urgent ones like account access or security alerts.
- If eligible, you will see an option to request a callback from Coinbase customer support.
- Once submitted, Coinbase will call you at the number tied to your account, typically within minutes to a few hours depending on issue severity and volume.
Be cautious of random phone numbers online claiming to be Coinbase support. Coinbase will never ask for your password, full 2FA codes, or private wallet keys over the phone. If someone calls you unsolicited asking for this information, it is a scam.
Coinbase does have an automated phone line for security actions such as disabling access if you suspect a hack—but this is not the same as a live support hotline. There is not a public “Coinbase phone number” you can dial for general support. Phone contact happens through official callback requests inside the app.
Why Coinbase Will Not Let Me Send Crypto
If you have tried to move your crypto and seen a message like “Coinbase won’t let me, send crypto”,thereare several common reasons behind it. Understanding the rules and restrictions can help you fix the issue fast.Here are the most frequent reasons Coinbase blocks a crypto transfer:
- Your Account Is Not Fully Verified:Coinbase requires identity verification before allowing certain actions, including sending crypto.If ID verification, address confirmation, or 2-factor authentication is not complete, sends may be restricted.
- Recently Bought Crypto Is on Hold:When you buy crypto on Coinbase, the platform may place a temporary hold before it becomes fully spendable.This is especially true if:
- The payment method was recently added
- The bank transfer has not fully cleared
- The purchase was large or flagged for review
- Withdrawal or Network Limits:Coinbase sets limits to protect accounts from fraud:
- Daily or weekly withdrawal limits
- Network restrictions for certain assets
- Region-based compliance rules
If you exceed those limits, sends may be blocked until the limit resets or you increase your limits via verification.
- Unsupported Asset or Network:Sometimes Coinbase will allow your balance to show but not support sending on certain networks. For example:
- Trying to send a token on one network that is not supported on the destination or by Coinbase
- Attempting to send cross-chain without a bridge
- Security or Compliance Holds: If Coinbase detects unusual behaviour on an account—such as login from a new location or rapid repeated transactions—it may temporarily prevent sends while it verifies your identity.In these cases, you may see a message such as:“Your account is temporarily restricted” or “Contact Coinbase customer support for help.”